Refund Policy

This Refund Policy explains when NxtReply issues refunds, credits, or cancellations for paid plans and credit top-ups. All payments are processed through PayPal. By completing a purchase, you agree to this policy.

To request a refund or report a billing issue, contact us at support@nxtreply.com with your registered email address and the transaction date.

The Free plan has no charges. No payment is taken and no refund is applicable.

Monthly subscriptions (Starter, Pro, or Team billed month-to-month) are charged at the start of each billing cycle. Because the full month of service is made available immediately upon payment:

• Monthly charges are non-refundable. If you cancel mid-cycle, your subscription remains active and you retain access to all paid features until the end of the period you have already paid for. You will not be charged on the next renewal date.
• There are no pro-rated refunds for unused days on a monthly plan.

To cancel, go to your account dashboard and follow the cancellation flow, or email support@nxtreply.com.

Annual subscriptions are billed once per year. We offer a refund window to ensure you can try the service without risk:

• 14-day refund window. You may request a full refund within 14 calendar days of your initial annual purchase or annual renewal date, provided you have consumed no more than 10% of your plan's included monthly credit allowance during that period.
• After 14 days, annual subscriptions are non-refundable. You retain access for the remainder of the annual term.
• If you upgrade from a monthly to an annual plan mid-cycle, the 14-day refund window applies from the date of that upgrade.

To request a refund within the eligible window, email support@nxtreply.com with the subject line "Annual refund request" and your registered email address. Approved refunds are returned to your original PayPal payment method within 5–10 business days.

Credit top-up packages (one-time purchases of additional credits) are non-refundable. Top-up credits are digital goods that are delivered to your account immediately upon payment confirmation. Because they are consumed as you use the service, we are unable to recover or reverse them after delivery.

If you purchased a top-up in error before using any credits, contact us within 48 hours at support@nxtreply.com and we will review the case on a discretionary basis.

If you believe you were charged an incorrect amount, charged after cancellation, or charged without authorization, please contact us within 60 days of the charge at support@nxtreply.com. Include:

• Your registered email address
• The transaction date and amount
• A brief description of the issue

We will investigate promptly. If we confirm an error on our part, we will issue a full or partial refund to your original payment method within 5–10 business days.

If NxtReply is substantially unavailable due to an issue on our side for more than 72 consecutive hours within a billing period, you may contact us to request a proportional account credit (not a cash refund) for that period. We will review such requests on a case-by-case basis and apply credits at our discretion.

Downtime caused by third-party services (internet service providers, browser updates, platform API changes, PayPal outages) is outside our control and does not qualify for credits or refunds.

You may cancel your subscription at any time. Cancellation stops future charges and takes effect at the end of your current billing period.

• Via dashboard: Go to your account settings, select "Billing," and click "Cancel subscription."
• Via email: Email support@nxtreply.com from your registered address. We will process cancellations within one business day and confirm by email.

After cancellation, your account reverts to the Free plan. Any unused plan credits expire at the end of the billing period; top-up credits are retained on your account and do not expire.

We ask that you contact us at support@nxtreply.com before opening a dispute or chargeback with PayPal. Most issues can be resolved faster directly with us.

If you do file a dispute with PayPal, your access to NxtReply may be suspended pending resolution of the dispute. If the dispute is resolved in our favor and you wish to continue using NxtReply, you will need to re-subscribe.

For all refund and billing questions:

NxtReply Support
Email: support@nxtreply.com
We respond to all billing inquiries within 1 business day.